ShelterCareCard
 

This Privacy Policy is provided to you and other customers of Pethealth Services (USA) Inc. * ("Pethealth" or "we") to explain our policy relating to maintaining the confidentiality of non-public personal information. Pethealth is committed to giving your non-public personal information all the protection required by law. This Privacy Policy outlines the types of non-public personal information that we collect, why we collect it, how we use it, and with whom we share it.

Categories of Non-public Personal Information We Collect: Non-public personal information is personally identifiable financial information about you obtained by Pethealth in connection with providing products and services to you. It includes information provided by you, obtained by us, or resulting from your transactions with us or others. It does not include information available to the general public. We collect non-public personal information from the following sources:

  • Information we receive from you on applications or other forms. This information may include your name, address, contact information, financial information, and medical information relating to your pet and may be received in person, by mail, by phone, by facsimile, or via the Internet.
  • Information about your transactions with us, our affiliates or others. This could include,among other things, information to process your preferred pricing transactions and issue you your membership savings card, your veterinary claim history, billing and payment information and coverage selections.
Categories of Parties to Whom We May Disclose Non-public Personal Information: We will disclose your non-public personal information as permitted or required by law. We may disclose non-public personal information about you or your pet to our affiliates and other marketing partners as we decide, except as prohibited by law. If we disclose non-public personal information about you to our affiliates and other marketing partners, the information will be disclosed to respond to your needs and to provide information about products or services offered by our affiliates and other marketing partners. Non-public personal information is treated with the same standards of confidentiality among all Pethealth affiliates. We may share information among our affiliates, marketing partners and preferred provider network partners about your accounts or our experiences or transactions with you. This includes identification information, account balance information and payment histories. To manage your membership savings card program, we will share your name ,address, and pet medical history among our network preferred provider organizations. By applying for a membership savings card with us, you consent to our sharing of this information among our affiliates, marketing partners and network preferred provider organizations.

We may disclose non-public personal information about you to non-affiliated third parties, except as permitted or required by law. We may disclose non-public personal information in connection with the servicing or processing of a product or service that you request or authorize. These services may include check processing, data processing and claims handling functions. We may also disclose non-public personal information with non-affiliated third parties that perform marketing services on our behalf, with other financial institutions with whom we have joint marketing agreements, or as permitted by law.

We restrict access to your non-public personal information to those employees and other parties necessary to provide products or services to you. We maintain physical, electronic and procedural safeguards to guard your non-public personal information.

Security

The number one buyer concern regarding Internet transactions is SECURITY. All transactions are moved behind a firewall and credit card numbers are staged for processing off the Internet and inside our secured site. SSL (Secure Socket Layer, supported by the buyer's browser) ensures data integrity by using RSA 128 bit public key encryption and server authentication through Verisign, a trusted third party certificate authority. Digital signatures ensure that no information tampering has taken place. All transactions to the credit card clearing house are transmitted over a secure private network.

If you do not wish your name and address shared with our marketing partners please write the Privacy Officer and request that we opt you out of this sharing and keep your information to ourselves, affiliates and network preferred provider organizations.
If you have any questions please write or fax :


The Privacy Officer;
Pethealth Services (USA) Inc.
P.O. Box 2150,
Buffalo, New York 14240-2150

Toll-Free 1-866-738-2327

 

     


There were 116,000 calls to the Animal Poison Control Center in 2006 with over 78,000 calls resulting from accidental ingestion of human medication. Estimated treatment costs in the United States for poison ingestion are as high as $1,645.13